Customer Support Manager eCommerce (m/w/d)

Datum: 02.09.2022

Standort: Schwaig, DE

Unternehmen: ERWO Holding AG


Do you know wool yarns?


Did you know that most wool garments produced worldwide have one of our products inside?

Our core business is to develop, produce and distribute yarns, coming from our own factories in

Germany, Italy, Poland, Romania, Bulgaria, China and soon Vietnam.
Our main markets are Europe, Asia, USA and NZ. Headquartered in Nuremberg, Germany,

we are a family owned company with 450 mio EUR sales and over 3.200 employees.

We all have a great passion for what we are doing.
We want to get to the point where anybody in this industry who manufactures wool garments comes to us first.

For our Sales Team in Schwaig  we are looking for a



Customer Support Manager eCommerce (m/w/d) 

Your Tasks:

eCommerce implementation (Microsoft Dynamics D365)

  • You support modelling and testing business processes (incl. BIC tool training)
  • You hold workshops and trainings in D365 processes
  • Customer service & support
  • You on-board eCommerce customers
  • You support the eCommerce customer along the buying journey  (D365 and Intex)
  • You maintain the eCommerce back-end system including prices & surcharges 

User experience improvement


  • You detect interface and process optimizations & solutions
  • You analyse user behaviour and monitor market developments


Your Profile:


  • You are fluent in English and Italian
  • You have experience in eCommerce preferably B2B 
  • You have experience in customer support 
  • You preferably have D365 system knowledge 
  • You have strong communication skills 
  • You are a customer and solution oriented thinker
  • You preferably have business process modelling skills 
  • You are curious towards new technologies and processes 
  • You have strong MS-Office skills


We offer:


  • A unique opportunity to support and establish a new sales channel in B2B 
  • Attractive opportunities in a financially strong and expanding company with flat hierarchies
  • Help to shape our future with a lot of team spirit


You can look forward to a corporate culture that is characterized by respect for people, nature and the environment. You can expect responsible and exciting tasks in a medium-sized but international family business.

We live flat hierarchies and give you the freedom to contribute good ideas and creativity. In addition, we offer you the best framework conditions for your professional as well as personal development.


We also offer:


  • Mobile working
  • Flexible working hours
  • Free drinks
  • Weekly fruit basket
  • Company bicycle leasing
  • VGN company subscription
  • Company pension plan
  • Workation for 30 days in Europe


Do you want to help us succeed?


Spin your future with us and send us your English application!