Customer Support Manager eCommerce

Date: Sep 2, 2022

Location: Schwaig, DE

Company: ERWO Holding AG

Do you know wool yarns?

Did you know that most wool garments produced worldwide have one of our products inside?

Our core business is to develop, produce and distribute yarns, coming from our own factories in

Germany, Italy, Poland, Romania, Bulgaria, China and soon Vietnam.
Our main markets are Europe, Asia, USA and NZ. Headquartered in Nuremberg, Germany,

we are a family owned company with 450 mio EUR sales and over 3.200 employees.

We all have a great passion for what we are doing.
We want to get to the point where anybody in this industry who manufactures wool garments comes to us first.

For our Sales
  in Schwaig  we are looking for a

Customer Support Manager eCommerce


Your Tasks:


eCommerce implementation (Microsoft Dynamics D365)

  • support modelling and testing business processes (incl. BIC tool training)

  • hold workshops and trainings in D365 processes


Customer service & support

  • on-board eCommerce customers

  • support the eCommerce customer along the buying journey  (D365 and Intex)

  • maintain the eCommerce back-end system including prices & surcharges 

User experience improvement

  • detect interface and process optimizations & solutions

  • analyse user behaviour and monitor market developments 


Your profile:


  • are fluent in English and Italian

  • have experience in eCommerce preferably B2B 

  • have experience in customer support 

  • preferably have D365 system knowledge 

  • have strong communication skills 

  • are a customer and solution oriented thinker

  • preferably have business process modelling skills 

  • are curious towards new technologies and processes 

  • have strong MS-Office skills


We offer:


  • Unique opportunity to support and establish a new sales channel in B2B 

  • Attractive opportunities in a financially strong and expanding company with flat hierarchies

  • Help to shape our future with a lot of team spirit


You can look forward to a corporate culture that is characterized by respect for people, nature and the environment. You can expect responsible and exciting tasks in a medium-sized but international family business.
We live flat hierarchies and give you the freedom to contribute good ideas and creativity. In addition, we offer you the best framework conditions for your professional as well as personal development.
We also offer:


  • Mobile working

  • Flexible working hours

  • Free drinks

  • Weekly fruit basket

  • Company bicycle leasing

  • VGN company subscription

  • Company pension plan


Do you want to help us succeed?

Spin your future with us and send us your English application!